Terms and Conditions

The following terms are applied to all contracts concluded between the customers of this e-shop, and us.

Object: the object of the contract is the sale of goods. Details of each good are provided in product pages on this website. A contract comes into existence only after a written order confirmation (e.g. an email) has been issued by us, or by delivery of the ordered goods.

How to order: to place an order, a customer have to add products to cart, then proceed into checkout process, filling the form with personal data (this is mandatory for correct invoicing and shipping), make the payment.

Order: Customer will receive an order confirmation via email, after payment.

Payment: all orders are to be paid through Paypal service. In case customer do not own a Paypal account, Paypal also allows to pay with credit card.

Prices: all prices are inclusive of VAT.

Ownership: all goods remain our property until payment is received in full.

Shipping: we offer worldwide free shipping and tracked shipping options. According to the selected option by the customer, we reserve the right to use the most suitable method. We’ll do our best to getting you your orders in excellent conditions, however we cannot be held responsibility on damages due on errors or mishandling by the shipping company.

Shipping times: depending on method and/or country, these are usually between 2 and 20 business days. Customer will receive an email once the goods has been shipped, and a tracking number in case he chosen a tracked shipping.

Offers: our offers are non-binding, and subject to change. Current price of each product will always be clearly displayed on product pages and cart.

Support and after sales service: for any questions, customer can reach our customer support at https://www.elli.media/contact/

Return policy: in case you want to return a good, please be in touch with us, within 14 days from delivery, at https://www.elli.media/contact/. Return matters are on your own risk. The shipping costs of a returned product are on the customer.

By purchasing a product, the buyer confirms that he is aware of and accepts these conditions.

How we use your provided data

Data provided during checkout, will be stored and used exclusively for legal purposes (invoicing, tax regulations).
If you want to modify your personal data please contact us at contact@elli.media
You may request a copy of your personal data we stored by contacting us at contact@elli.media
You may request your account be deleted at any time by contacting us at contact@elli.media
We’ll never use these data to get in touch with you for marketing: for commercial and promotional emails, we’ll use just your eventual subscription to our newsletter.

Payment method

On this website, we integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
When you make a Paypal payement in the online shop during the ordering process, we automatically transmit your data to PayPal. By using this payment option, you agree to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
Full details on Paypal data protection and processing are available at their Privacy Policy.

Security

All data you insert thru our website will be encrypted using SSL technology.
You are responsible for keeping your passwords confidential.
Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

Provision of personal data as statutory or contractual requirement

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded.